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Positive Response

 

WHAT IS POSITIVE RESPONSE?

 

Electronic Positive Response (+Res or PosRes) is a system that encourages communication from member utility companies to USA North 811 notifying us of the status of the ticket or the method they chose to respond to a ticket.  Excavation law in California and Nevada already requires that all utility members respond to every request they receive by either marking the site, notifying the excavator that the site is clear of their facilities, or providing information to the excavator regarding the location of the facilities (maps, drawings, etc).  Electronic Positive Response goes one step further by allowing the utility member to then notify USA North 811 how they chose to respond to the ticket.  USA North 811 will then publish these responses online, allowing contractors, excavators, and homeowners in California and Nevada the ability to check the status of responses to their ticket request online 24×7.

At this time, electronic positive response is voluntary in both California and Nevada.  Therefore you may not always see an electronic positive response from all utility members posted online.  Please make sure and do your due diligence in tracking responses from the utility members on your ticket request.  You need to ensure that you have received a response from all utility members on your ticket before proceeding with your digging project.

 

 

WHAT ARE THE RESPONSES I CAN EXPECT TO RECEIVE?

 

To see a list of responses and response codes that utilty members will use when responding to your ticket, please click the “Positive Response Code List and Descriptions” link below.

Positive Response Code List and Descriptions

 

 

IM AN EXCAVATOR, HOW DO I CHECK RESPONSES TO MY TICKET REQUEST?

 

If you are a contractor, excavator, or homeowner and you would like to check the responses to a current ticket request, click the “Check Responses to your Ticket Request” link below. Don’t have your ticket number handy?  You can search for your ticket number here: Find my Ticket

Check Responses to your Ticket Request

 

 

IM A UTILITY MEMBER, HOW DO I RECORD A RESPONSE TO A TICKET I RECEIVED?

 

If you are a utility member, and you received a ticket request to identify the location of your facilities at a job site, the easiest way to not only manage and respond to your requests but record your positive response back to USA North 811 is to sign up for our FREE WebTMS Ticket Management program. WebTMS allows you to efficiently manage your ticket requests as well as submit your positive response automatically.  For more information on the WebTMS program, as well as to schedule a demo or training, please click here: “WebTMS Information Request”.

If you would instead like to manually record your response to a ticket request you can do so by clicking the “Record Your Response to a Ticket Request” link below (login required).  If you dont already have a login, you can request one here: “Positive Response Sign Up”.

Another option is to submit your positive response via automated TCP connection. To submit automated responses via TCP connection, please see the review the following document: “Automated Positive Response Information” .

 

Record Your Response to a Ticket Request