New system Information
On December 16, 2022 Underground Service Alert of Northern California and Nevada switched over to our next generation ticket entry system.
We are currently offering One Call Access (OCA) training for excavators to get a preliminary look at the ticket entry platform. These trainings will give you an inside look at the changes and improvements made to the ticket entry system, including critical information for you to know about the cutover and how you will need to create and manage your tickets moving forward. If you would like to sign up for one of our bi-weekly webinars on Tuesdays or Thursdays that detail the new One Call Access ticket entry platform, please use the following link or QR code to sign up:
Take a look at our video breakdowns of some of the most crucial functions of the OneCallAccess system. We will be adding to these offerings, and updating them when necessary. There’s a general ‘how to’ on making tickets, and one for the sharing tickets process. We also have a video for the temporary issue of managing tickets from the previous system that are still active. Different ticket location types are addressed with our Point and Continuous location video lessons.
Our goal is to ensure as smooth as a transition as possible for all of our excavators and utility members, so please make sure you are up to speed on the changes that will be going live on 12/16/22. If you are a utility member it is CRITICAL that you confirm your new account information is up to date with us and that you are aware of the ticket changes that will occur with this transition.
Please make sure to join us in one of our upcoming webinars or reach out to us directly to confirm you are prepared for the cutover.
We are offering weekly Damage Prevention Portal trainings to assist our Utility Members/Operators in learning how to update their area of interest, change ticket subscriptions and destinations, as well as keep all contact information current and run detailed ticket system reporting. If you have yet to attend a training, sign up for a class today!
For more information on how set up / approve your new account in the Damage Prevention Portal (for Utility Members who receive tickets and locate facilities for excavation) visit our video resources on Youtube.