Electronic Positive Response

Electronic Positive Response (EPR) is a system that encourages communication from member utility companies to USA North 811 notifying us of the status of the ticket or the method they chose to respond to a ticket. Excavation law in California and Nevada already requires that all utility members respond to every request they receive by either marking the site, notifying the excavator that the site is clear of their facilities, or providing information to the excavator regarding the location of the facilities (maps, drawings, etc). Electronic Positive Response goes one step further by allowing the utility member to then notify USA North 811 how they chose to respond to the ticket. USA North 811 will then publish these responses online, allowing contractors, excavators, and homeowners in California and Nevada the ability to check the status of responses to their ticket request online 24×7.

At this time, electronic positive response is required in California and Nevada. Please make sure and do your due diligence in tracking responses from the utility members on your ticket request. You need to ensure that you have received a response from all utility members on your ticket before proceeding with your digging project.

Check Utility Responses to your Ticket

CA NV

Review Positive Response Codes

CA NV
Ticket Type Code Ticket Type Description Response Required Optional Response Accepted if Sent (only applies to NO response required) Response Required Date/Time
NEW NEW CA - YESNV - YES  

CA: Legal notice or Work Date/Time on ticket (whichever is later).

NV: Marking must be done by the legal start date and time.
DMGE DAMAGED CA - NONV - YES CA - YES

CA: None.

NV: Marking should be done two hours from time Damage was submitted.
EXPD EXPOSED CA - NONV - YES CA - NO

CA: None.

NV: Marking should be done two hours from time Exposed was submitted.
REMRK REMARK CA - YESNV - YES  

Marking must be done by the legal start date and time.
AMND AMEND CA - NONV - NO CA - YESNV - YES

If before the original Work Date/Time on the ticket or Legal notice then the response due date/time remain the same. If after the response required date/time become legal notice.
CNCL CANCEL CA - NONV - NO CA - NONV - NO

None.
RENEW RENEW CA - NONV - YES CA - YES

None.
RTRN RETURN CA - YESNV - N/A CA - YESNV - N/A

CA: Allowed up to 3 business days before ticket expiry.

NV: Not available in Nevada.
NRSP NO RESPONSE

CA - YESNV - YES

 CA - YES

CA: None

NV: Marking should be done two hours from time No Response was submitted.
DSPT DISPUTE

NV - YES

  

CA: Not available in California.

 

NV: Response should be completed by the legal start date and time or within two hours if posted after the legal start date and time.

 

Ticket Type When to Use Utility Responses Due By Excavation May Begin
Normal

CA - When your excavation is scheduled to begin 2 working days to 14 calendar days from the time the ticket is submitted.

 

NV - When your excavation is scheduled to begin 2 working days to 28 calendar days from the time the ticket is submitted.

 By the start date and time on the ticket. After all utility operators have responded and any required on site meeting has been completed.
Short When your excavation is scheduled to begin 4 hours from now up to 1 minute before the legal start time (two working days). Within two working days. After all utility operators have responded and any required on site meeting has been completed.

Rush

(only in California)

 When your excavation is scheduled to begin immediately up to 3 hours and 59 minutes from the time the ticket is submitted.  Within two working days. After all utility operators have responded and any required on site meeting has been completed.

Agriculture/Flood Control

(only in California)

 For qualifying agricultural or flood control excavation projects. By the start date and time on the ticket. After all utility operators have responded and any required on site meeting has been completed.
Emergency For situations requiring immediate action that meet the legal definition of an emergency under California Government Code 4216(f)(1) or Nevada Revised Statutes 455.090. Within two working days.  Immediately to address the emergency until the emergency has been resolved.