Electronic Positive Response

Electronic Positive Response (EPR) is a system that encourages communication from member utility companies to USA North 811 notifying us of the status of the ticket or the method they chose to respond to a ticket. Excavation law in California and Nevada already requires that all utility members respond to every request they receive by either marking the site, notifying the excavator that the site is clear of their facilities, or providing information to the excavator regarding the location of the facilities (maps, drawings, etc). Electronic Positive Response goes one step further by allowing the utility member to then notify USA North 811 how they chose to respond to the ticket. USA North 811 will then publish these responses online, allowing contractors, excavators, and homeowners in California and Nevada the ability to check the status of responses to their ticket request online 24×7.

At this time, electronic positive response is required in California and Nevada. Please make sure and do your due diligence in tracking responses from the utility members on your ticket request. You need to ensure that you have received a response from all utility members on your ticket before proceeding with your digging project.