Positive Response

WHAT IS ELECTRONIC POSITIVE RESPONSE?

Electronic Positive Response (EPR) is a system that encourages communication from member utility companies to USA North 811 notifying us of the status of the ticket or the method they chose to respond to a ticket. Excavation law in California and Nevada already requires that all utility members respond to every request they receive by either marking the site, notifying the excavator that the site is clear of their facilities, or providing information to the excavator regarding the location of the facilities (maps, drawings, etc). Electronic Positive Response goes one step further by allowing the utility member to then notify USA North 811 how they chose to respond to the ticket. USA North 811 will then publish these responses online, allowing contractors, excavators, and homeowners in California and Nevada the ability to check the status of responses to their ticket request online 24×7.

At this time, electronic positive response is required in California and voluntary in the state of Nevada. Currently, Nevada stakeholders are going through the process to add a mandatory electronic positive response statute. Therefore you may not always see an electronic positive response from all utility members posted online in Nevada. Please make sure and do your due diligence in tracking responses from the utility members on your ticket request. You need to ensure that you have received a response from all utility members on your ticket before proceeding with your digging project.

When Responses Are Required

Ticket Type Code	Ticket Type Description	Response Required	Optional Response Accepted if Sent (only applies to NO response required)	Response Required Date/Time
NEW	NEW	CA - YES NV - YES		CA: Legal notice or Work Date/Time on ticket (whichever is later) NV: Marking must be done by the legal start date and time
DMGE	DAMAGED	CA - NO NV - YES	CA - YES	CA: None NV: Marking should be done two hours from time Damage was submitted
EXPD	EXPOSED	CA - NO NV - YES	CA - YES	CA: None NV: Marking should be done two hours from time Exposed was submitted
REMRK	REMARK	CA - YES NV - YES		Marking must be done by the legal start date and time
AMND	AMEND	CA - NO NV - NO	CA - YES NV - YES	If before the original Work Date/Time on the ticket or Legal notice then the response due date/time remain the same. If after the response required date/time become legal notice.
CNCL	CANCEL	CA - NO NV - NO	CA - NO NV - NO	None
RNEW	RENEW	CA - NO NV - NO	CA - YES NV - YES	None
RTRN	RETURN	CA - YES NV - N/A	CA - YES NV - N/A	CA: Allowed up to 3 business days before ticket expiry NV: Not available in Nevada
NRSP	NO RESPONSE	CA - NO NV - YES	CA - YES	CA: None NV: Marking should be done two hours from time No Response was submitted

WHAT ARE THE RESPONSES I CAN EXPECT TO RECEIVE?

To see a list of responses and response codes that utility members will use when responding to your ticket, please click the button below

I’M AN EXCAVATOR, HOW DO I CHECK RESPONSES TO MY TICKET REQUEST?

If you are a contractor, excavator, or homeowner and you would like to check the responses to a current ticket request, click the “Check Responses to your Ticket Request” link below.

I’M A UTILITY MEMBER, HOW DO I RECORD A RESPONSE TO A TICKET I RECEIVED?

You can respond to tickets through the Damage Prevention Portal (N. California Login, Nevada Login).

If you are using a ticket management software (Irth, Korterra, etc), please contact our Member Services department at memberservices@usanorth811.org for credentials to integrate electronic positive responses.