On Dec 16th Underground Service Alert of Northern California and Nevada is switching over to our next generation ticket entry system.

Early registration is now open. Use the links below to create your account and familiarize yourself with the system before the cutover.

Please Note:

1) The OneCallAccess (OCA) program is state specific. If you create tickets in California, you will need to use the California version of OCA. If you create tickets in Nevada, you will need to use the Nevada version.

2) You will only be able to submit tickets in the new system after we complete the cutover on midnight of December 16th.

3) Until then, you will need to continue creating tickets in the current Newtin system.

4) After the cutover is complete, you will no longer be able to create or perform secondary actions on tickets within the Newtin system and must use OneCallAccess instead.

California OCA | Nevada OCA

For more information on how to use the new system, including features like Ticket Sharing, visit our Online Ticket Training playlist on YouTube.

If you are a utility member who receives tickets and locates facilities for excavation:

We are currently offering Damage Prevention Portal (DPP) training for utility operators and municipalities to learn about changes to tickets and ways to receive and respond to your tickets. If you have yet to speak to our Member Services department to confirm your account information including your system mapping and ticket destination for our new system, please reach out to them today at memberservices@usan.org or nick.white@usan.org. If you would like to sign up for one of our weekly Wednesday webinars that detail the new member platform (DPP) please use the following link or QR code to sign up:

RSVP for November 30th Utility Member Webinar

RSVP for December 7th Utility Member Webinar

RSVP for December 14th Utility Member Webinar

If you are a contractor or excavator who submits tickets for your projects:

We are currently offering One Call Access (OCA) training for excavators to get a preliminary look at the ticket entry platform. These trainings will give you an inside look at the changes and improvements made to the ticket entry system, including critical information for you to know about the cutover and how you will need to create and manage your tickets moving forward. If you would like to sign up for one of our bi-weekly webinars on Tuesdays or Thursdays that detail the new One Call Access ticket entry platform, please use the following link or QR code to sign up:

RSVP for a Tuesday Ticket Entry Webinar

RSVP for a Thursday Ticket Entry Webinar

We will have recordings of our webinars on YouTube and our website, along with all the necessary links, training videos and documents to get you up to speed on what you need for this system cutover.

Key Dates to Remember:

• Every Wednesday: DPP training for utility members
• Every Tuesday and Thursday: OCA training for contractors and excavators
• 11/21/22: Date of Mandatory DPP Account Review (approval deadline)
• 12/12/22: Excavator Early Registration for One Call Access
• 12/16/22: Midnight cutover to the new system

Our goal is to ensure as smooth as a transition as possible for all of our excavators and utility members, so please make sure you are up to speed on the changes that will be going live on 12/16/22. If you are a utility member it is CRITICAL that you confirm your new account information is up to date with us and that you are aware of the ticket changes that will occur with this transition. Please make sure to join us in one of our upcoming webinars or reach out to us directly to confirm you are prepared for the cutover.

If you have a ticket management system, or a vendor that manages your tickets, please visit our advanced documents page for more information.

Web Operations Contacts (for contractors or excavators who submit tickets)

Christian Olesen
Web Operations Specialist
Tel 925-222-6502
Email weboperations@usan.org

Dulze Ochoa (Habla Español)
Web Operations Specialist
Tel 925-222-6560
Email weboperations@usan.org

Sarah Vesper
Web Operations Specialist
Tel 925-270-0300
Email weboperations@usan.org

Kattie Beckett
Web Operations Specialist
Tel 925-230-9533
Email weboperations@usan.org

Josh Chapa
Web Operations Specialist
Tel 925-222-6503
Email weboperations@usan.org

Lorie Mueller
Web Operations Specialist
Tel 925-222-6515
Email weboperations@usan.org

Member Services Contacts (for utility members who receive tickets and locates facilities for excavation)

Nick White
Member Services Manager
Tel 925-222-6501
Email nick.white@usan.org

Nathan Oliver
Member Services Specialist
Tel 925-222-6512
Email nathan.oliver@usan.org

Germain Suess
Member Services Specialist
Tel 925-270-0339
Email germain.suess@usan.org

Trevor Harris
Member Services Specialist
Tel 925-222-6516
Email trevor.harris@usan.org